SHIPPING & RETURNS
Orders are processed within 2 - 3 business days and are shipped via UPS Standard mail. Shipping is 1 - 5 business days, depending on your region. However, please allow more processing time for orders placed during our special promotions and holidays. You will receive a tracking number via email once your order is packaged and ready to ship.
Here are some examples of shipping timeframes:
Germany - 1-2 business days
Great Britain - 3 business days
Spain - 4 business days
Norway - 5 business days
Here are a few more notes on shipping:
Shipping is weight-based. The weight of each item can be found on its detail page.
Items being shipped from Denmark
Insurance is provided for all orders in the event the Post Office damages or loses your package. However, this insurance does not cover theft. Iron Rebel Europe cannot be responsible for packages once they are delivered. If you would like signature confirmation, please email firstname.lastname@example.org.
International rates are calculated based on the the weight of an item and the customers zip code.
International Orders: It is the sole responsibility of the recipient (customer) to pay for all duties and taxes at the time of delivery. Should customers refuse to pay these charges, we will be authorized to charge the customer's credit card on file for reimbursement of these charges.
LOST OR STOLEN PACKAGES
Iron Rebel Europe is not responsible for lost or stolen packages. We provide up to €50 insurance for each order in the event the UPS loses your order, you can contact them with your tracking number to get reimbursement. If package is stolen after delivered, there is no recourse.
Wraps/Straps: You may return any wrist wraps, knee wraps or lifting straps within 30 days of delivery for a full refund, no questions asked! We stand behind our products 100% and if you don't like what you purchased you may return to us within 30 days for a full refund, less shipping charges. Products must be unaltered and in original condition, with minor wear and tear.
Knee and Elbow Sleeves: You may return unused/unworn sleeves within 30 days of purchase.
Apparel: Unworn apparel may be returned within 30 days of purchase.
To return an item, simply return to one of the two addresses listed below. Be sure to include a copy of your packing slip or note with the customer name and/or order number. Once received, please allow seven (5) days to process and additional three (3) business days to receive credit back to your credit card. All returns will be refunded for the full purchase price, less shipping.
Return to Office: IronRebel Europe - Skolegade 21 1tv - 8600 Silkeborg - Denmark
For questions, please contact our Customer Service at: CS@Ironrebel.eu